TimeTool Support

What to include

To make support faster, include the relevant details below:

• Your TimeTool username or account email, if available
• Whether you signed in with Apple or Google
• Your device model, iOS version, and TimeTool app version
• The schedule stream, event, PDF import, purchase, or notification affected
• A short description of what happened and what you expected instead
• Screenshots only when they do not contain sensitive operational or personal information

Do not send passwords, Apple ID credentials, payment card details, private access tokens, or documents unrelated to schedule management.

Accounts and sign-in

TimeTool supports Sign in with Apple and Google sign-in. If sign-in fails, include the provider you used, the approximate time of the failure, and any visible error message.

If you need to delete your account, use the in-app account deletion flow from TimeTool settings when available, or contact support from the email address tied to the account.

Purchases and subscriptions

When paid features are available in the iOS app, purchases are processed by Apple through the App Store and StoreKit. TimeTool receives purchase status and transaction information needed to unlock and restore entitlements.

For missing entitlements, first use Restore Purchases in the app. If access is still wrong, contact support and include the TimeTool account, product affected, and purchase date. Refund requests for App Store purchases are handled through Apple.

PDF import and AI extraction

PDF import is intended for timetable and schedule documents. If extraction produces wrong events, include the event name, expected time, timezone if relevant, and whether the issue is in the uploaded PDF, candidate review, or saved schedule.

Avoid uploading or emailing logistics packs, contact lists, travel documents, or files containing unnecessary personal data. Manual event entry remains available when a PDF is not suitable for upload.

Notifications and Live Activities

For notification or Live Activity issues, include whether notifications are enabled in iOS Settings, whether Low Power Mode or Focus is active, and which event or countdown did not update as expected.

Privacy

Privacy requests, data access requests, deletion questions, and other data protection questions can be sent to the same support email.

Read the TimeTool privacy notice at motorsportsoftware.com/time-tool/privacy/.